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Hotel The Palm
ES
Hotel terrace with pool, blue lounge chairs, and pink striped umbrellas facing the city.
Modern hotel room with white bed, pink pillows, wicker lamps, and television.
Living area in hotel suite with white sofa, wooden table, and balcony with blue hammock.
Aerial view of rooftop pool with bar, lounge chairs, and pink striped umbrellas under the sun.
Interior courtyard with wooden floor, palm trees, sofas, and an artistic woman mural in the background.

Your Urban Sanctuary in the Heart of Playa

It's not a resort. It's not a hostel. It's your base for experiencing Playa del Carmen like a local: breakfast in a tropical garden, remote work with a view, sunset cocktails on the rooftop. All without hopping in a taxi.

No middlemen. No surprises. Just you and the Caribbean.

Direct Booking — Best Rate Guaranteed

Exclusive Hotel The Palm Offers in Playa del Carmen

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SPECIAL SALE

Escape to the heart of the Riviera Maya. Enjoy an exclusive stay with an infinity pool, private sun loungers, and the best views of the Caribbean. Book today and get 40% off your next sun-soaked adventure! 🌴☀️

📅 Book before July 31, 2026.

✈️ Travel from July 03 to December 21, 2026.

Restrictions apply. Subject to availability. Taxes not included.

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You Didn't Come to Lock Yourself Away in a Resort

The Palm is a boutique sanctuary with 69 rooms designed for those who want to live Playa del Carmen, not just visit it.

Architecture that breathes Mayan jungle. Hallways that invite you to walk barefoot. A rooftop where day turns into night with the Caribbean in the background.
  • 📍 100m from 5th Ave — All on foot, nothing in a taxi
  • 🌿 Biophilic Design — Tropical garden in the heart of the hotel
  • ☀️ Rooftop with Caribbean View — Pool, jacuzzi, bar until 11 PM
  • 💻 High-Speed WiFi — Work where you want, how you want
Rooftop pool with blue loungers, pink striped umbrellas, and lounge bar overlooking the city.

Spaces that Adapt to You

From the loft with a hammock on the balcony to the suite with a private kitchen. Each room is designed for a different type of trip. Which one is yours?

Discover Our Services

Icon for front desk and customer service available 24 hours a day.

24H Reception

Icon for rooftop pool or swimming facilities.

Rooftop with outdoor pool and bar

Icon for restaurant services featuring fork and knife cutlery design.

Restaurant

Icon for high-speed WiFi internet connection free for guests.

Free WiFi throughout the accommodation

Explore Our Spaces

Interior courtyard with wicker furniture, palm trees, and an artistic mural of a woman in the background.
Rooftop lounge terrace with wicker sofas, a small pool, and ocean views under the sun.
Rooftop infinity pool with pink loungers, a hammock, and a panoramic view of the Caribbean Sea.
Wide view of rooftop pool with blue and pink loungers facing the marine horizon.
Group of people celebrating in a pool with fun inflatables and striped umbrellas.
Cocktails on a wicker table in a tropical courtyard with dense vegetation and a colorful mural.

Real Opinions from Satisfied Guests

Gloria V on TripAdvisor

5 stars review

"The attention from reception Wendy was very nice as I am an older person she supported me with all my doubts and with technology the cleanliness was excellent a very nice hotel. And hygienic and spacious the rooms very equipped the hotel is very well located I recommend it completely."

Luis Alberto P. on TripAdvisor

5 stars review

"Excellent place, has room with air conditioning, pool, location on fifth avenue to go out shopping and walking, beach one block away. Friendly treatment from reception Wendy and José Manuel, has private parking with shade, very safe place."

Victoria Rosales on Google

5 stars review

"I love it is a very comfortable place in all aspects, has fridge, kitchen, the room is very comfortable, two televisions, the Hotel is incredible, the roof I loved Very kind at reception !! I want to return"

Berenice Ainat on Google

5 stars review

"The rooms super spacious and beautiful, air conditioning and fans, everything super cute, recommendable"

Arriva Hospitality Group Logo

Hotel The Palm is part of Arriva Hospitality Group, a proudly Mexican company with over 50 years of experience in hotel operations. We specialize in creating memorable experiences for our guests, always ensuring the best value for money at each of our properties.

Discover more about us and explore all our properties across Mexico's top tourist destinations on our official website.

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